The general framework for using the platform
This page explains the general rules governing use of the platform and its related services, including usage limits, operational responsibilities, subscription matters, and support.
Quick summary
Using the platform means agreeing to these terms, managing account access and content responsibly, and respecting the technical, commercial, and regulatory boundaries tied to the plan and service.
1. Scope of service
The platform provides tools for managing conversations, channels, AI agents, analytics, and subscriptions within a cloud operating environment. Specific features or limits may vary according to the active plan and the configuration applied by the customer or system administrator.
2. Customer responsibilities
The customer is responsible for the accuracy of submitted data, maintaining the confidentiality of login credentials, and refraining from unlawful, harmful, or rights-infringing use of the platform. The customer is also responsible for user management, permissions, and the content sent through channels linked to their account.
3. Acceptable use
The platform must not be used to send spam or fraudulent messages, attempt system intrusion, bypass technical or contractual restrictions, or process data for which the customer lacks a valid legal or contractual basis.
4. Subscription and billing
Fees and usage limits are governed by the plan activated in the system. Future features, prices, or consumption limits may be updated with appropriate notice, while existing financial obligations remain governed by the documented plan, invoice, or approved commercial agreement.
5. Availability and support
We work to keep the service available, stable, and continuously improving, but maintenance windows, updates, or failures outside direct technical control may occur. Support is provided according to the plan level and the communication channels agreed within the platform or the commercial arrangement.
6. Intellectual property and data
Ownership of the platform’s trademarks, software, designs, and proprietary components remains with their owner, while customer data and content remain owned by the customer or their lawful owners. The customer grants the platform only the operational rights required to process data to deliver the service.
7. Suspension or termination
Access to the platform may be suspended or terminated in cases of breach of these terms, material security, legal, or operational risks, or failure to meet financial obligations, subject to any notice or reasonable protective measures appropriate to the situation.
8. Updates to the terms
These terms may be updated to reflect product development or legal, regulatory, and operational requirements. Continued use of the platform after the updated version is published constitutes acceptance of the revised terms to the extent permitted by applicable rules.
Would you like to review the privacy policy too?
You can open the privacy policy to review how data is handled, or go back to the landing page to continue exploring the platform.