How we protect your data inside the platform
This page explains the principles governing data collection, use, and protection when using the platform to manage conversations, channels, AI agents, and operational analytics.
Quick summary
We are committed to using data only to operate, improve, and secure the platform, while minimizing external sharing and providing clear paths for data management and related rights.
1. Information we collect
We may collect core account information such as name, email address, phone number, and company name, together with usage data related to conversations, channels, subscriptions, and operational settings enabled within the platform.
2. How we use data
We use data to operate the platform, provide support, improve performance, enable analytics, secure accounts, apply governance and subscription rules, and deliver the intelligent capabilities requested by the customer inside their workspace.
3. Data sharing and service processors
We do not sell personal data. The minimum necessary data may be shared with infrastructure, hosting, storage, notification, or technical processing providers only to the extent required to deliver the service or comply with legal and regulatory obligations.
4. Security and data retention
We implement reasonable technical and organizational controls to protect data from unauthorized access, loss, or alteration. Data is retained for as long as needed to deliver the service, satisfy contractual and regulatory obligations, or until deletion is requested where available and feasible.
5. Customer and end-user rights
Customers may request access to, correction of, updates to, or deletion of their data, and can manage channel, user, and permission settings from within the platform. Some requests may require identity verification or review of their impact on legal obligations or service continuity.
6. Policy updates
This policy may be updated from time to time as products evolve or legal and operational requirements change. Continued use of the platform after updates are published indicates acknowledgement of the latest version of the policy.
Need more clarification?
You can return to the landing page or continue to the terms and conditions to review the contractual and operational framework of the platform.